Your contract with D-Day Air Tours (Perception Travel Co Ltd)

Please read the following conditions that set out the terms of the contract between yourself and PTCo.

  1. When you contact PTCo to make a booking we will discuss with you the details of your proposed tour and you will confirm your acceptance of these terms and conditions on behalf of yourself and other members of your party by paying PTCo the deposit equal to 25% of the cost of the tour and signing and returning a copy of these terms and conditions. PTCo will then confirm acceptance of your booking in writing (via email or letter). The contract between yourself and PTCo is deemed made only when PTCo has confirmed in writing acceptance of your booking.
  2. The balance of the cost of the tour is due no later than eight weeks prior to its commencement date. If the commencement date is less than eight weeks ahead PTCo will only accept your booking upon receipt of the full cost of the tour.
  3. If after PTCo has confirmed acceptance of your booking but before the entire balance has become due you wish to change the dates of your tour we will do our best to accommodate your wishes. Any changes requested after eight weeks prior to commencement may at the discretion of PTCo be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below.
  4. All cancellations must be notified in writing (including email).Cancellation charges :

After deposit taken – no refund
Less than 60 days before departure–100% of total cost.

(Please note that if the reason for cancellation is covered by your travel insurance you may be able to reclaim these charges from your insurer.)

  1. There may be circumstances in which we have to cancel your tour and if this should occur we will return to you all the money you have paid to PTCo or offer you an alternative tour. However if the reason for cancellation results from any event beyond our reasonable control including but not limited to hostilities, political unrest, war or warlike activity, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, fire, flood, epidemic or health risk, on advice from any environmental health office or government body, technical problems to transport, airport closures, then no refund will be made.
  2. PTCo reserves the unconditional right to refuse a booking or terminate a tour in the event of conduct which in the exclusive opinion of any of its employees or principals is likely to cause distress, damage, danger or annoyance or damage to property belonging to to members of your party, employees of PTCo, any third party. This includes your failure to advise PTCo of any medical condition or disability as described in paragraph 7 below. If your tour is terminated as a result of any of the conduct described in this paragraph, PTCo will not be responsible for any loss, cost, expense or damage sustained by you or any person in your party as a result thereof.
  3. If you have any special need, including any disability, PTCo. will be pleased to accept your booking insofar as we can accommodate you in our vehicles. Any disability or special requirements must be notified to PTCo in writing at the time of booking You should also be aware that although many hotels cater for wheelchairs, there may still be steps or stairs and some sites visited may not be accessible to those with special needs.
  4. Although PTCo is pleased to assist with arrangements for travel and accommodation, it acts as agent only for the supplier and cannot accept any responsibility for any failure or inadequacy in the accommodation or travel booked. All aircraft, train or ship arrangements are subject to the conditions of carriage of the particular carrier which may limit or exclude liability.
  5. You and PTCo agree that this contract is subject to English law and the courts of England and Wales shall have exclusive jurisdiction in respect of any dispute or difference arising between the parties.
  6. In the event of disruption caused by any circumstance described in condition 5 above, and in the furtherance and best interests in the continuance of the tour, PTCo reserves the unconditional right to alter the itinerary, routes, hotel arrangements or ferry details as may become unavoidably necessary during the tour arising from reasons beyond its control. We will discuss any necessary changes with you before making them, but PTCo will not normally agree to any alternative arrangements which cause the duration of the tour to be extended or the final destination to be changed. PTCo will not be responsible for any consequential loss to you or additional expense arising from any changes made in such circumstances.
  7. You and all members of your party must carry valid passports for all destinations and it is your responsibility to ensure that you and all members of your party have any necessary visas.
  8. By booking a tour with PTCo you warrant that you and all members of your party are physically and mentally fit to undertake the itinerary agreed. PTCo reserves the right to request a medical certificate confirming your fitness if at the commencement of the tour you or any member of your party will be over the age of 75 years.
  9. For your protection and ours it is a condition of your contract with PTCo that you and all members of your party have in force at the commencement of your tour travel insurance which will indemnify you in respect of the normal risks of travel, including in particular injury, illness or death. Your policy should as a minimum cover the cost of emergency medical treatment, repatriation , loss of baggage, compensation for travel delay, and cancellation fees.

You may use this link to initiate One Travel Protection cover with Universal Travel Protection Inc. or contact them on www.utravelpro.com or (800) 211 8952 toll free. If you already have a suitable policy or prefer to arrange cover with a different insurer please remember to fax {011 44 18440290258} PTCo a copy of your policy when sending back the signed copy of these terms and conditions and your MasterCard or Visa credit card number, exact name on card, its expiry date and the billing address.

  1. Any complaints or dissatisfactions should be notified in the first instance to the tour guide or driver and if not immediately resolved should be notified in writing to PTCo at 9 Greens Keep, Townside, Haddenham, Bucks HP17 8BE England within 28 days after completion of the tour. You agree that if the complaint cannot be immediately resolved by PTCo to your satisfaction you and PTCo will enter into mediation before you take any other action.
  2. PTCo is insured in respect of public liability. The company accepts liability for personal injury or death arising out of its negligence or for loss arising out of any breach of contract on its part, but will not be liable for any consequential or purely economic loss whatsoever.
  3. All funds that you pay to PTCo are held in a Trust Account with Lloyds TSB Park Lane Business Centre, Lloyds TSB Bank plc, 399 Oxford Street, London, W1C 2BU,England until the completion of your tour.